{ "id": 14, "date": "2024-09-29T09:55:47", "date_gmt": "2024-09-29T09:55:47", "guid": { "rendered": "https:\/\/pokrovi.si\/?page_id=14" }, "modified": "2025-05-07T10:51:53", "modified_gmt": "2025-05-07T10:51:53", "slug": "refund_returns", "status": "publish", "type": "page", "link": "https:\/\/pokrovi.si\/en\/refund_returns\/", "title": { "rendered": "Refund and Returns Policy" }, "content": { "rendered": "
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Terms and Conditions of the Online Store Pokrovi.si<\/a><\/strong><\/p>

The online store Pokrovi.si<\/strong><\/a> offers products available in the store and enables the purchase of these products through the online platform. Before using the website Pokrovi.si<\/strong><\/a>, please read these terms and conditions. By using this website, you agree to these terms. If you do not agree, please refrain from using the online store Pokrovi.si<\/strong><\/a>.<\/p>

1. General Information<\/strong><\/p>

1.1. The owner of the online store Pokrovi.si<\/strong><\/a>\u00a0is the company, with the following business and contact details:<\/p>

Company Name: Pokrovi.si<\/strong><\/a> , Veljko \u017divanovi\u0107, Altab s.p.<\/p>

Company Address: Ju\u0161a Kozaka 29, 1295 Ivan\u010dna Gorica, Slovenija, EU<\/p>

Contact Number: +386 40 98 00 23<\/p>

Email Address: info@pokrovi.si<\/p>

1.2. The online store Pokrovi.si<\/strong><\/a> offers various products related to heating and air conditioning, etc…<\/p>

2. Purchase Terms<\/strong><\/p>

2.1. The online store Pokrovi.si<\/strong><\/a> allows purchases for non and registered users. To register, users must fill out a form with basic details and choose a password for accessing their user account.<\/p>

2.2. To complete a purchase, the user must select the product, add it to the cart, provide delivery and payment details, and confirm the order.<\/p>

2.3. The prices of products are listed in euros (EUR) and do not include value-added tax (VAT), unless otherwise specified. According to paragraph 1 of Article 94 of the ZDDV, we are not liable to pay VAT.\u00a0<\/p>

3. Delivery and Delivery Costs<\/strong><\/p>

3.1. Products will be delivered to the address provided by the user upon ordering. Delivery is available across Slovenia or EU.<\/p>

3.2. Delivery costs depend on the weight and size of the ordered product and will be displayed before confirming the order.<\/p>

3.3. Delivery times depend on the type of product and availability in stock. The user will be notified of the exact delivery time after confirming the order.<\/p>

4. Payment Methods<\/strong><\/p>

4.1. The user can choose from various available payment methods on the Pokrovi.si<\/strong><\/a> website, including prepayment, credit card payment, and cash on delivery.<\/p>

4.2. Payment must be made in accordance with the chosen payment method.<\/p>

5. Right to Withdraw from the Contract<\/strong><\/p>

5.1. The user has the right to withdraw from the contract within 14 days from the receipt of the ordered product by notifying Pokrovi.si<\/strong><\/a> in writing. In this case, the user must return the product to the company\u2019s address in its original packaging and without visible signs of use.<\/p>

5.2. The user is responsible for the return shipping costs, unless the product is not as ordered.<\/p>

6. Warranty and Product Returns<\/strong><\/p>

6.1. Products offered by the online store Pokrovi.si<\/strong><\/a> are subject to warranty conditions set by the manufacturer or distributor.<\/p>

6.2. If the product is not as ordered or is damaged, the user has the right to a free replacement or refund in accordance with applicable law.<\/p>

7. Liability of Pokrovi.si<\/a><\/strong><\/p>

7.1. Pokrovi.si is not responsible for any damages resulting from improper use of products, insufficient information, or delivery errors not caused by the company.<\/p>

7.2. In case Pokrovi.si<\/strong><\/a> cannot fulfill an order due to unforeseen circumstances, the user will be immediately notified and offered an alternative or a refund.<\/p>

8. Privacy and Protection of Personal Data<\/strong><\/p>

8.1. All personal data of users is collected in accordance with applicable data protection laws. Details of personal data processing are described in the Privacy Policy.<\/p>

8.2. Users’ data will not be shared with third parties without their consent, except in cases required by law.<\/p>

9. Right to Change the Terms of Service<\/strong><\/p>

9.1. Pokrovi.si<\/strong><\/a> reserves the right to change these terms of service at any time, with changes not affecting contracts already concluded.<\/p>

9.2. Changes to the terms of service will be posted on the Pokrovi.si<\/strong><\/a> website.<\/p>

10. Copyrights<\/strong><\/p>

10.1. All content, including text, images, logos, and other materials available on the Pokrovi.si website, is protected by copyright.<\/p>

10.2. The user may not copy, distribute, or otherwise use the content protected by copyright without the permission of Pokrovi.si<\/strong><\/a><\/p>

11. Cookies<\/strong><\/p>

11.1. The Pokrovi.si<\/strong><\/a> online store uses cookies to improve the user experience and analyze user behavior on the website.<\/p>

11.2. Cookies are small files stored on the user’s device by the website. The user can accept or decline the use of cookies in their browser settings.<\/p>

11.3. More information about cookies and their use can be found in the Cookie Policy, available on the website.<\/p>

12. Governing Law and Jurisdiction<\/strong><\/p>

12.1. Any disputes arising from these terms of service will be subject to the jurisdiction of the courts in Ljubljana, Slovenia.<\/p>

12.2. Slovenian law shall apply.<\/p>

Kontaktni Podatki<\/h2>

Tel.: +386 40 98 00 <\/a>info@pokrovi.si<\/a><\/p>

Website: www.pokrovi.si<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>", "protected": false }, "excerpt": { "rendered": "

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